Accessibility Statement

Last Updated: October 19, 2025

Itacio, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

1. Our Commitment

Itacio strives to make our website (www.itacio.com) and all related digital services accessible to individuals with disabilities. We believe that digital accessibility is not only a legal requirement but also a moral imperative. Our goal is to provide an inclusive experience for all users, regardless of their abilities or the assistive technologies they use.

We are committed to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). We also comply with applicable accessibility laws and regulations, including:

Americans with Disabilities Act (ADA) – Title III
Section 508 of the Rehabilitation Act
European Accessibility Act (EAA)
Other applicable international accessibility standards

2. Accessibility Features

Our website includes the following accessibility features:

2.1 Navigation and Structure

Logical heading hierarchy for easy navigation with screen readers
Keyboard navigation support – all interactive elements are accessible via keyboard
Skip navigation links to bypass repetitive content
Clear, descriptive page titles and section headings
Breadcrumb navigation for context and easy orientation

2.2 Visual Accessibility

High contrast text and background colors meeting WCAG AA standards
Resizable text – users can adjust font size in their browser
Readable fonts and adequate spacing for improved legibility
Color is not the sole means of conveying information
Alternative text (alt text) for all images and graphics

2.3 Multimedia and Interactive Content

Captions and transcripts for video content
Audio descriptions for visual information in videos
Clear labels for form fields and input areas
Error messages that clearly identify problems and suggest solutions
Accessible forms with proper ARIA labels and descriptions

2.4 Assistive Technology Support

Full compatibility with screen readers (JAWS, NVDA, VoiceOver, etc.)
Proper use of semantic HTML and ARIA (Accessible Rich Internet Applications) markup
Support for voice navigation and voice control software
Compatibility with browser zoom and text enlargement tools

2.5 Mobile Accessibility

Responsive design that works on all device sizes
Touch-friendly interface with adequate button sizes
Compatibility with mobile screen readers and accessibility features

3. Known Accessibility Limitations

While we strive for full accessibility, some limitations may exist:

Third-Party Content: Content embedded from third-party providers (such as videos, maps, or widgets) may not meet our accessibility standards. We work with these providers to encourage accessibility improvements.
Legacy Content: Older content or documents may not fully comply with current accessibility standards. We are working to update this content.
PDF Documents: Some downloadable PDF files may have accessibility limitations. We are converting these to accessible formats where possible.
External Links: We do not control the accessibility of external websites linked from our site.

4. Accessibility Testing and Evaluation

We regularly test our website for accessibility compliance using:

Automated accessibility scanning tools
Manual testing with assistive technologies
User testing with people with disabilities
Third-party accessibility audits
Ongoing monitoring and updates

Our accessibility testing includes evaluation against WCAG 2.1 Level AA criteria and other relevant standards.

5. Accessibility of Our Services

Beyond our website, Itacio is committed to making our consulting services and software solutions accessible to all clients:

We provide accessible documentation and training materials
Our software platforms are designed with accessibility in mind
We offer alternative formats for content upon request
Our support team is trained to assist users with accessibility needs
We work with clients to implement accessibility accommodations

6. Accessibility Accommodations and Support

If you experience difficulty accessing any part of our website or services, please contact us. We are happy to provide accommodations or alternative formats, including:

Large print or high-contrast versions of documents
Audio or braille versions of written content
Extended time for completing forms or tasks
Alternative navigation methods
Personalized assistance or guidance
Any other reasonable accommodation

7. Browser and Assistive Technology Compatibility

Our website is designed to be compatible with the following browsers and assistive technologies:

7.1 Browsers

Chrome (latest version)
Firefox (latest version)
Safari (latest version)
Edge (latest version)
Mobile browsers (iOS Safari, Chrome Mobile)

7.2 Assistive Technologies

JAWS (Job Access With Speech)
NVDA (NonVisual Desktop Access)
VoiceOver (macOS and iOS)
Narrator (Windows)
TalkBack (Android)
Dragon NaturallySpeaking
Magnification software
Voice control software

8. Keyboard Navigation

Our website is fully navigable using keyboard controls:

Tab Key: Move forward through interactive elements
Shift + Tab: Move backward through interactive elements
Enter Key: Activate links and buttons
Space Bar: Activate buttons and checkboxes
Arrow Keys: Navigate within menus and select options
Escape Key: Close menus and dialogs

9. Reporting Accessibility Issues

If you encounter an accessibility barrier or have suggestions for improvement, please report it to us. We take all accessibility feedback seriously and will work to resolve issues promptly.

To report an accessibility issue:

Email: info@itacio.com
Phone: 855-442-9400
Contact Form: Available on our website
Mailing Address: 2600 Boyce Plaza Road, Suite 212, Pittsburgh, PA 15241

Please include:

A description of the accessibility issue
The page or section where the issue occurs
The assistive technology or browser you are using
Steps to reproduce the issue (if applicable)
Your contact information (optional)

We will acknowledge your report within 2 business days and provide an estimated timeline for resolution.

10. Accessibility Roadmap

We are continuously working to improve accessibility. Our ongoing initiatives include:

Regular accessibility audits and testing
Updating legacy content to meet current standards
Improving video captions and transcripts
Enhancing form accessibility and error handling
Expanding mobile accessibility features
Training staff on accessibility best practices
Implementing user feedback and recommendations
Staying current with evolving accessibility standards

11. Third-Party Services and Links

While we strive to provide accessible content, we do not control third-party websites, services, or content linked from our site. We encourage third-party providers to adopt accessibility best practices and standards. If you encounter accessibility issues with third-party content, please report it to the respective provider.

12. Accessibility Resources

For more information about web accessibility and assistive technologies, we recommend visiting:

Web Accessibility Initiative (WAI): www.w3.org/WAI
WCAG Guidelines: www.w3.org/WAI/WCAG21/quickref
WebAIM: www.webaim.org
Accessibility.com: www.accessibility.com
American Disability Association: www.ada.gov

13. Feedback and Continuous Improvement

Your feedback is valuable to us. If you have suggestions for improving accessibility or would like to share your experience using our website or services, please contact us at accessibility@itacio.com. We are committed to incorporating user feedback into our ongoing accessibility improvements.

14. Policy Review and Updates

This Accessibility Statement is reviewed and updated regularly to reflect our commitment to accessibility and to ensure compliance with current standards and regulations. We will update this statement as we implement new accessibility features and improvements.

15. Contact Information

For accessibility-related inquiries, accommodations, or to report issues, please contact:

Itacio, LLC – Accessibility Team
Email: accessibility@itacio.com
Website: www.itacio.com
Response Time: Within 2 business days

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]